Fair Go Casino Privacy Policy

At Fair Go Casino, we take the privacy and security of your personal information very seriously. This Fair Go Casino privacy policy explains in plain language what data we collect from you, how we use it, how long we keep it, and the rights you hold as an Australian player under the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and, where applicable, the General Data Protection Regulation (GDPR). Please read this document carefully before registering an account or using any services provided at fairgocasinoau.casino.

1. Identity of the Data Controller

Fair Go Casino is operated by a company registered in Curaçao and licensed by the Government of Curaçao under the gaming regulations applicable to online casino operators. For all matters relating to the collection and processing of personal data, the operator acts as the data controller responsible for your information.

If you have questions about how Fair Go Casino handles your personal information, or wish to exercise your privacy rights, you may contact our dedicated Data Protection Officer (DPO) at:

• Privacy enquiries: [email protected]
• General support: [email protected]
• Live chat: available 24/7 via the website

2. Personal Data We Collect

When you use the services at Fair Go Casino, we may collect several categories of personal information. The specific data gathered depends on your Fair Go Casino registration choices, the payment methods you select, and how you interact with the platform.

2.1 Identification Data

• Full legal name
• Date of birth
• Gender
• Nationality and country of residence
• Government-issued identification documents (passport, driver licence, national ID)

2.2 Contact Data

• Email address
• Phone number
• Residential address and postcode

2.3 Financial Data

• Payment method details (card numbers, e-wallet IDs, cryptocurrency wallet addresses)
• Transaction history including deposits and withdrawals
• Bank account information where applicable
• Source of funds documentation for enhanced due diligence

2.4 Gaming Activity Data

• Game sessions, wager amounts, wins and losses
• Bonus claims and wagering progress
• VIP level and loyalty programme status
• Responsible gambling preferences and self-exclusion history

2.5 Technical Data

• IP address and geolocation data
• Device type, operating system, and browser
• Session logs and timestamps
• Cookies and similar tracking identifiers (see Section 6)

2.6 Communication Data

• Records of live chat conversations and email correspondence
• Survey responses and feedback submissions
• Promotional preferences and marketing opt-in/opt-out choices

2.7 Sensitive Data

In limited circumstances we may process sensitive personal information, including health-related data supplied voluntarily in the context of responsible gambling tools (for example, self-declared problem gambling disclosures). We collect sensitive data only with your explicit consent and treat it with a heightened level of confidentiality.

2.8 Data Received from Third Parties

Fair Go Casino may also receive personal information about you from third-party sources, including:

• Payment processors (PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, Bitcoin, Ethereum, Litecoin, and bank transfer providers) when you make transactions
• KYC and identity verification providers
• Credit reference agencies and fraud prevention services
• Marketing affiliates and referral partners (limited to the data needed for attribution)

3. How We Collect Your Personal Information

We gather personal data through the following methods:

1. Direct collection: information you provide when registering an account, completing KYC verification, depositing funds, or contacting our support team.
2. Automated collection: data gathered automatically as you browse the website or use the Fair Go Casino mobile app, such as your IP address, device identifiers, and cookie data.
3. Third-party collection: information supplied to us by payment processors, identity verification agencies, or other service providers as described in Section 2.8.

4. Purposes and Legal Basis for Processing

The table below sets out the main purposes for which Fair Go Casino processes your personal information and the corresponding legal basis under the Privacy Act 1988 and, where applicable, the GDPR.

5. Know Your Customer (KYC) and Anti-Money Laundering (AML)

As a licensed online casino, Fair Go Casino is required to verify the identity of its players and monitor transactions for signs of money laundering, fraud, and other financial crimes. This means we may ask you to submit supporting documentation before processing a Fair Go Casino withdrawal, when your account reaches certain thresholds, or at any time we deem verification necessary.

Documents commonly requested include:

• A colour copy of a government-issued photo ID (passport or driver licence)
• Proof of address dated within the last three months (utility bill or bank statement)
• Proof of the payment method used (front of card with middle digits obscured, or e-wallet screenshot)
• Source of funds documentation for large transactions or elevated-risk profiles

All KYC documentation is stored securely and used solely for compliance purposes. Providing false or misleading documents constitutes a breach of our Terms & Conditions and may result in account closure and reporting to the relevant authorities.

6. Cookie Policy

The Fair Go Casino cookie policy forms part of this broader privacy policy. Cookies are small text files placed on your device when you visit our website. We use the following categories of cookies:

6.1 Essential Cookies

These cookies are strictly necessary for the website to function. They enable core features such as user authentication, session management, and security. You cannot opt out of essential cookies while using the site.

6.2 Analytical Cookies

We use analytical cookies to understand how players interact with Fair Go Casino, which pages are most visited, and where users encounter difficulties. This data is aggregated and anonymised wherever possible. Examples include Google Analytics identifiers.

6.3 Functional Cookies

Functional cookies remember your preferences — such as language, currency display, and game lobby filters — so you enjoy a more personalised experience each time you visit.

6.4 Marketing Cookies

With your consent, we place marketing cookies to deliver relevant promotional content and to measure the effectiveness of our advertising campaigns. You can withdraw consent at any time via our cookie preference centre or your browser settings.

You may manage cookie preferences at any time through the cookie banner displayed upon your first visit, or through the settings panel in your browser. Blocking certain cookies may affect the functionality of the website.

7. Sharing Personal Data with Third Parties

Fair Go Casino does not sell your personal information to third parties. We may, however, share your user data with selected categories of recipients where necessary to operate our services or comply with legal requirements.

7.1 Payment Providers

We share financial and identification data with our payment processing partners to facilitate deposits and withdrawals. These include providers supporting PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, and cryptocurrency networks (Bitcoin, Ethereum, Litecoin). All payment partners are contractually bound to process your data only for authorised purposes and to maintain appropriate security standards.

7.2 Regulatory and Law Enforcement Authorities

We may disclose personal information to the Curaçao gaming authority, the Australian Office of the Australian Information Commissioner (OAIC), law enforcement agencies, or other government bodies where required by law, court order, or regulatory obligation.

7.3 Identity Verification and Fraud Prevention Services

We engage third-party KYC and AML service providers to verify your identity and screen for prohibited individuals. These providers may cross-reference your data against sanctions lists, politically exposed persons (PEP) databases, and adverse media sources.

7.4 Technology and Service Partners

To deliver our 4,000+ game library — sourced from more than 50 leading providers including Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Microgaming, Yggdrasil, Hacksaw Gaming, Push Gaming, Spribe, Red Tiger, Nolimit City, and Relax Gaming — we share limited technical data with game software providers. This data typically includes session tokens and wager information required to run the games.

7.5 Marketing and Analytics Partners

Where you have opted in to marketing communications, we may share anonymised or pseudonymised data with analytics platforms and advertising networks to improve the targeting and measurement of our campaigns.

8. International Data Transfers

Because Fair Go Casino is operated from Curaçao and uses service providers located in various countries, your personal information may be transferred to, and processed in, jurisdictions outside Australia. When we transfer data internationally, we take steps to ensure an adequate level of protection is in place, which may include:

• Standard contractual clauses approved by relevant data protection authorities
• Binding corporate rules where applicable
• Transfers to countries recognised as providing an adequate level of data protection
• Your explicit consent, where required

By creating an account and using Fair Go Casino services, you acknowledge that your personal data may be transferred internationally in accordance with this policy.

9. Data Security Measures

Fair Go Casino employs a comprehensive suite of technical and organisational security measures to protect your data security and prevent unauthorised access, disclosure, alteration, or destruction of your personal information.

9.1 Technical Safeguards

• 256-bit SSL/TLS encryption: all data transmitted between your browser or app and our servers is protected using industry-standard 256-bit SSL/TLS encryption, the same technology used by major banks.
• Firewalls and intrusion detection: our network infrastructure is protected by enterprise-grade firewalls and continuously monitored for suspicious activity.
• Encrypted data storage: sensitive information such as payment data and identity documents is stored in encrypted form at rest.
• RNG certification: our random number generator (RNG) is independently certified to ensure the integrity and fairness of game outcomes, which also indirectly supports the integrity of transaction records.

9.2 Organisational Safeguards

• Access to personal data is restricted on a need-to-know basis, with role-based access controls in place.
• Staff with access to sensitive data undergo regular training on information security and data protection obligations.
• Data processing agreements are in place with all third-party processors.
• We conduct regular security audits and vulnerability assessments.

Despite these measures, no system is entirely immune from risk. In the unlikely event of a data breach that is likely to result in serious harm, we will notify the affected individuals and the OAIC as required under the Notifiable Data Breaches (NDB) scheme.

10. Data Retention Periods

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, to comply with our legal obligations, resolve disputes, and enforce our agreements.

After the applicable retention period expires, your data will be securely deleted or anonymised so that it can no longer be linked to you.

11. Your Privacy Rights

As an Australian player, you have a number of rights in relation to your personal information under the Privacy Act 1988 and the Australian Privacy Principles. Where the GDPR also applies, you enjoy additional rights under that regulation. Fair Go Casino is committed to honouring these rights promptly and transparently.

11.1 Right of Access

You have the right to request a copy of the personal data we hold about you. We will respond to verified access requests within 30 days and provide the information in a commonly used electronic format where possible.

11.2 Right to Correction

If you believe the personal information we hold is inaccurate, out of date, incomplete, or misleading, you may request that we correct it. You can update many details directly in your account settings, or contact us at [email protected].

11.3 Right to Deletion (Right to be Forgotten)

You may request that we delete your personal information where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (where consent was the basis), or where processing is unlawful. Note that certain data must be retained to meet our legal obligations (such as AML record-keeping) even after you request deletion.

11.4 Right to Restriction of Processing

You have the right to ask us to restrict the processing of your data in certain circumstances — for example, while we are verifying the accuracy of data you have contested.

11.5 Right to Data Portability

Where processing is based on consent or contract performance and carried out by automated means, you may request a copy of the personal data you provided to us in a structured, machine-readable format for the purpose of transferring it to another controller.

11.6 Right to Object

You have the right to object to processing based on our legitimate interests, including profiling for direct marketing purposes. If you object to direct marketing, we will cease processing your data for that purpose immediately.

11.7 Right to Withdraw Consent

Where we rely on your consent to process personal data (for example, for marketing communications or the use of non-essential cookies), you may withdraw that consent at any time without affecting the lawfulness of processing before the withdrawal. To withdraw marketing consent, use the unsubscribe link in our emails or contact us directly.

11.8 Exercising Your Rights

To exercise any of the rights listed above, please submit a written request to [email protected]. We may ask you to verify your identity before acting on your request. We aim to respond within 30 calendar days. In complex cases, we may extend this period by a further 60 days and will notify you accordingly.

12. Supervisory Authority — OAIC

If you believe that Fair Go Casino has mishandled your personal information and you are not satisfied with our response to your complaint, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Address: GPO Box 5218, Sydney NSW 2001

GDPR-resident users may also direct complaints to their local supervisory authority within the European Economic Area.

13. Responsible Gambling and Privacy

Fair Go Casino is committed to promoting responsible gambling among all Australian players. In connection with this commitment, we may process personal data — including gaming activity patterns and any voluntary disclosures about gambling behaviour — to:

• Implement deposit limits, loss limits, session time limits, and cool-off periods at your request
• Flag accounts that display patterns consistent with problem gambling for internal Fair Go Casino review
• Facilitate self-exclusion from the platform
• Communicate responsible gambling resources and helpline information

Data processed for responsible gambling purposes is treated with the strictest confidentiality and is not used for marketing or commercial profiling.

14. Children's Privacy

Our casino services are intended exclusively for adults aged 18 years and over. We do not knowingly collect personal information from individuals under 18. If we discover that a minor has provided us with personal data, we will take immediate steps to delete that information and close the associated account. If you believe a minor has registered with us, please contact [email protected] immediately.

15. Changes to This Privacy Policy

We reserve the right to update this Fair Go Casino privacy policy at any time to reflect changes in our practices, legal requirements, or regulatory obligations. When we make material changes, we will notify registered players by email or by displaying a prominent notice on the website. The date of the most recent revision will always be indicated at the top of this page. Continued use of our services after the effective date of the updated policy constitutes your acceptance of the revised terms.

We encourage you to review this data protection document periodically to stay informed about how we protect your personal information.

16. Contact the Data Protection Officer

For all privacy-related enquiries, data subject requests, or concerns about how Fair Go Casino handles your personal information, please reach our DPO directly:

• Email: [email protected]
• Support email: [email protected]
• Live chat: Available 24 hours a day, 7 days a week via the website

We are committed to resolving all privacy concerns in a fair, timely, and transparent manner in accordance with Australian privacy law.

Frequently Asked Questions

What personal information does Fair Go Casino collect from Australian players?

Fair Go Casino collects identification data (name, date of birth, ID documents), contact details (email, phone, address), financial information (payment method details, transaction history), gaming activity records, and technical data such as your IP address and device information. We also collect communication records from our support interactions and, with your consent, marketing preferences.

How does Fair Go Casino use my data for KYC and AML compliance?

We are legally required to verify your identity before processing withdrawals and to monitor transactions for money laundering indicators. Fair Go Casino uses your identification documents and financial records to meet these obligations under applicable gaming regulations. All KYC data is stored securely and accessed only by authorised compliance personnel.

Can I request deletion of my personal data from Fair Go Casino?

Yes. You have the right to request deletion of your personal data by emailing [email protected]. However, we are legally required to retain certain records — such as KYC documentation and transaction history — for a minimum of five to seven years to meet AML and gaming regulatory requirements. We will delete all data that is not subject to a legal retention obligation.

Does Fair Go Casino share my information with third parties?

Fair Go Casino does not sell your personal information. We share data only with necessary third parties including payment processors, identity verification providers, game software suppliers, and regulatory authorities where legally required. All third-party recipients are bound by strict data processing agreements and are prohibited from using your data for unauthorised purposes.

How does Fair Go Casino protect my financial and personal data?

We protect your data security using 256-bit SSL/TLS encryption on all data in transit, encrypted storage for sensitive data at rest, enterprise firewalls, intrusion detection systems, and strict internal access controls. Our platform also uses an independently certified RNG to ensure the integrity of game outcomes. In the event of a notifiable data breach, we will alert affected players and the OAIC as required by Australian law.

What are my privacy rights as an Australian player?

Under the Privacy Act 1988 and Australian Privacy Principles, you have the right to access your data, request corrections, object to certain processing, withdraw consent for marketing, and lodge a complaint with the OAIC. Where the GDPR applies, you also have the right to data portability, erasure, and restriction of processing. Contact our DPO at [email protected] to exercise any of these privacy rights.

How long does Fair Go Casino retain my personal information?

Retention periods vary by data type. Account and KYC data is kept for at least seven years after account closure to meet regulatory requirements. Gaming activity logs are retained for three years, and marketing preference records are held only until you withdraw consent or request deletion. After the applicable retention period, your data is securely deleted or anonymised.