Fair Go Casino Terms and Conditions

Welcome to Fair Go Casino, Australia's favourite online gaming destination offering 4,000+ games, generous Fair Go Casino bonuses, and a secure environment backed by Curacao licensing. Before you register, deposit, or claim any promotion, you must read, understand, and accept these Fair Go Casino terms and conditions in their entirety. By accessing the site, creating an account, or placing a wager, you confirm that you have read these terms of use and agree to be bound by them. If you do not agree, please do not use the platform.

These terms govern your relationship with the operator behind Fair Go Casino, a company registered and licensed under the laws of Curacao. The Fair Go Casino rules set out in this document constitute a legally binding user agreement between you and the casino. They cover everything from account creation and identity verification to bonus terms, Fair Go Casino withdrawal policies, responsible gambling tools, and dispute resolution procedures.

1. General Terms and Eligibility

These general terms apply to all users of Fair Go Casino and describe the basic conditions you must satisfy before using the service.

1.1 Age Restriction

You must be at least 18 years of age to register and play at Fair Go Casino. We operate a strict age-verification policy in compliance with our licensing obligations. If we have reasonable grounds to believe that an underage person is using or attempting to use the platform, we reserve the right to suspend the account immediately, void all winnings, and report the matter to relevant authorities. Parents and guardians are encouraged to use parental-control software to prevent underage access.

1.2 Eligible Jurisdictions

By registering, you confirm that online gambling is lawful in your country or state of residence and that you are not accessing Fair Go Casino from a restricted territory. It is your sole responsibility to verify local laws before participating. The casino does not accept players from jurisdictions where online gambling is explicitly prohibited by law.

1.3 One Account Per Person

Each player is permitted to hold one account only. Duplicate accounts -- whether registered under the same name, email address, device, household, or IP address -- are strictly forbidden under our site rules. If duplicate accounts are detected, all bonus funds will be forfeited, pending withdrawals cancelled, and the accounts permanently closed. We use advanced fraud-detection technology to identify multi-account behaviour.

2. Registration and Account Verification (KYC)

Creating an account at Fair Go Casino is a quick process, but you must supply accurate personal information and complete Know Your Customer (KYC) verification before withdrawals are processed.

2.1 Account Registration

To register you must provide:

• Full legal name (matching your government-issued ID)
• Date of birth
• Residential address in Australia
• Valid email address
• Fair Go Casino Mobile phone number
• Preferred currency (Australian Dollars -- AUD)

You are responsible for the accuracy of all information provided. Any false or misleading details may result in account suspension, withholding of winnings, and referral to law-enforcement agencies.

2.2 KYC Verification Process

Under our Fair Go Casino registration terms, we are required to verify your identity before processing any withdrawal. The standard KYC documents requested include:

1. Proof of Identity -- valid passport, driver licence, or national identity card
2. Proof of Address -- utility bill, bank statement, or council rates notice dated within the last three months
3. Proof of Payment Method -- copy of the front (partially masked) of the card or screenshot of the e-wallet used to deposit
4. Source of Funds -- may be requested for high-value transactions

Documents must be clear, legible, and unaltered. Verification is typically completed within 24 to 48 business hours. We may request additional documentation at any stage to satisfy our anti-money laundering (AML) obligations. Failure to provide satisfactory documents within 30 days will result in account suspension.

3. Deposits

Understanding the Fair Go Casino deposit policy is essential before funding your account. All deposits are processed in Australian Dollars (AUD) unless otherwise stated.

3.1 Accepted Payment Methods

3.2 Deposit Rules

• The minimum deposit amount is A0.
• Deposits must come from payment methods registered in your own name.
• Third-party deposits are not permitted and will result in account suspension.
• Deposits made using Paysafecard and Neosurf may be subject to withdrawal via an alternative method due to the prepaid nature of these instruments.
• Fair Go Casino does not charge fees on deposits, but your bank or payment provider may apply their own charges.
• We reserve the right to request proof of the deposit method at any time.

4. Withdrawals

Our withdrawal terms are designed to be fair and transparent. All withdrawal requests are subject to identity verification and compliance checks.

4.1 Withdrawal Limits and Processing Times

• Minimum withdrawal: A0
• Processing time: 24 to 72 hours (after KYC approval)
• Cryptocurrency withdrawals may be processed faster depending on network congestion.
• Bank transfers typically take 3 to 5 business days after internal processing.

4.2 Withdrawal Conditions

Under the Fair Go Casino rules governing payouts:

• You must have completed KYC verification before your first withdrawal is processed.
• The total wagering amount must meet or exceed your total deposit amount (unless a bonus is active, in which case the bonus wagering requirements apply -- see Section 5).
• Withdrawals will, where possible, be returned to the original deposit method.
• If the original method cannot receive funds (e.g., prepaid cards), an alternative will be arranged.
• We reserve the right to conduct additional verification for withdrawal requests above A,000.
• Pending withdrawal requests may be cancelled by the player and returned to the account balance, but this action must not be used to circumvent responsible gambling controls.
• Any winnings derived from suspected bonus abuse, fraud, or technical errors may be voided before processing.

5. Bonus Terms and Wagering Requirements

The Fair Go Casino terms and conditions regarding bonuses are a critical section that all players should read carefully. Accepting a bonus automatically means accepting the associated bonus terms.

5.1 Welcome Bonus Structure

Fair Go Casino offers a three-part welcome package worth up to A00 plus 100 free spins:

1. 1st Deposit Bonus: 100% match up to A00 + 50 Free Spins
2. 2nd Deposit Bonus: 50% match up to A50 + 30 Free Spins
3. 3rd Deposit Bonus: 75% match up to A50 + 20 Free Spins

5.2 Wagering Requirements

All bonuses at Fair Go Casino are subject to a 35x wagering requirement applied to the bonus amount (and free spin winnings, where applicable). For example, if you receive a A00 bonus, you must wager A,500 in eligible games before winnings derived from the bonus can be withdrawn.

5.3 General Bonus Rules

• Only one bonus may be active per account at any time.
• Bonus funds and real-money funds are wagered separately; real-money balance is used first.
• Not all games contribute equally to wagering requirements. Slots typically contribute 100%, while table games and live casino games may contribute at a reduced rate (e.g., 10 to 20%) or not at all. Check the specific promotion page for game contribution percentages.
• Bonuses have an expiry period (typically 30 days from issue). Unused bonus funds and associated winnings will be forfeited upon expiry.
• Free spin winnings are credited as bonus funds and subject to the standard 35x wagering requirement.
• Maximum bet while a bonus is active is A per spin or round. Exceeding this limit may result in bonus cancellation and voiding of related winnings.
• Fair Go Casino reserves the right to modify, suspend, or cancel any promotion at any time without prior notice.
• Bonuses are intended for recreational players only. Systematic bonus hunting or professional gambling strategies employed to take unfair advantage of promotions will result in account closure.
• Bonuses cannot be transferred, redeemed for cash, or exchanged.

6. VIP Program

The Fair Go Casino VIP program rewards loyal players across five tiers: Bronze, Silver, Gold, Platinum, and Diamond. As you progress through the levels by accumulating loyalty points from real-money wagers, you gain access to enhanced benefits including:

• Cashback on losses ranging from 10% (Bronze) to 20% (Diamond)
• Faster withdrawal processing
• Higher withdrawal limits
• Exclusive promotions and personalised bonuses
• Dedicated VIP account manager (Platinum and Diamond)
• Invitations to special events

VIP status and associated benefits are granted at the sole discretion of Fair Go Casino management. Points accumulation rates and tier thresholds are subject to change. Loyalty points have no cash value and cannot be withdrawn.

7. Gaming Rules and Fairness

The Fair Go Casino rules for gameplay are designed to maintain integrity and protect all users.

7.1 Game Library

Fair Go Casino offers more than 4,000 games from over 50 leading software providers, including:

• Slots and Pokies: Pragmatic Play, Play'n GO, NetEnt, Microgaming, Yggdrasil, Hacksaw Gaming, Push Gaming, Nolimit City, Relax Gaming, Red Tiger
• Live Casino: Evolution Gaming (live blackjack, roulette, baccarat, game shows)
• Specialty Games and Crash: Spribe (Aviator and other crash titles)

7.2 RNG Certification

All virtual casino games use a certified Random Number Generator (RNG) that has been independently tested and audited to ensure genuinely random and unpredictable outcomes. Game Return-to-Player (RTP) percentages are published on individual game pages where available. Results are not influenced by previous rounds, player betting patterns, or account history.

7.3 Technical Malfunctions

In the event of a technical malfunction, network failure, or software error that interrupts a game round, Fair Go Casino reserves the right to void the affected game round and return the wager to the player's account. We are not liable for losses caused by events beyond our reasonable control, including but not limited to server outages, internet disruptions, or third-party software failures.

8. User Conduct and Prohibited Activities

These casino rules establish the standard of conduct expected from all users. Violations may result in immediate account suspension, forfeiture of winnings, and legal action.

The following activities are expressly prohibited under the Fair Go Casino terms of use:

• Multiple accounts: registering or operating more than one account
• Automated software: using bots, scripts, artificial intelligence tools, or any automated system to interact with the platform
• VPN/proxy usage: accessing Fair Go Casino via a virtual private network (VPN), proxy, or anonymising service to circumvent geographic restrictions
• Collusion: cooperating with other players to gain an unfair advantage, particularly in live casino or poker variants
• Fraud and chargebacks: initiating fraudulent payment disputes, using stolen or unauthorised payment credentials, or exploiting payment processing errors
• Bonus abuse: systematically exploiting promotional offers, including creating accounts solely to claim bonuses
• Money laundering: using the casino platform to conceal, transfer, or legitimise funds derived from criminal activity
• Harassment: engaging in abusive, threatening, or offensive behaviour towards casino staff or other users
• Misrepresentation: providing false identity documents or information to circumvent KYC requirements

Fair Go Casino employs sophisticated fraud-detection, IP monitoring, and device fingerprinting tools. Any account flagged for suspicious activity may be placed under Fair Go Casino review pending investigation. During review, withdrawals may be held and gameplay suspended.

9. Responsible Gambling

Fair Go Casino is committed to promoting safe and responsible gambling. We provide a suite of tools to help players maintain control of their gaming activity:

9.1 Player Protection Tools

• Deposit limits: set daily, weekly, or monthly caps on how much you can deposit
• Bet limits: restrict the maximum stake per bet or spin
• Loss limits: cap the total amount you can lose over a defined period
• Session limits: restrict the length of each gaming session
• Cooling-off periods: temporary break from gambling (24 hours to 30 days)
• Self-exclusion: exclude yourself from the platform for a minimum of 6 months, up to permanent closure

9.2 Requesting Support

To activate any responsible gambling tool, log in to your account and navigate to the Responsible Gambling section, or contact our support team at [email protected]. During a self-exclusion period, all marketing communications will cease. Self-exclusion requests cannot be reversed before the chosen period expires. If you are experiencing difficulties with gambling, we encourage you to seek assistance from Gamblers Help (1800 858 858) or the National Gambling Helpline.

10. Account Closure

You may close your Fair Go Casino account at any time by contacting support via live chat or email. Before closure is confirmed:

• Any pending withdrawal requests will be processed according to the standard withdrawal timeline.
• Active bonus funds will be forfeited upon closure.
• If you are closing your account for responsible gambling reasons, this will be treated as a self-exclusion request and handled under the relevant policy.
• Re-opening a voluntarily closed account may require additional KYC verification and is at the casino discretion.

Fair Go Casino reserves the right to close any account without notice if we determine that our T&Cs have been materially breached. In such cases, we will make reasonable efforts to return any legitimate real-money funds, less any amounts we are entitled to withhold under this agreement or applicable law.

11. Intellectual Property

All content on the Fair Go Casino website -- including but not limited to logos, graphics, game interfaces, text, software, marketing materials, and the overall site design -- is the exclusive intellectual property of the operator or its licensors. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal, non-commercial recreational purposes only.

You must not:

• Copy, reproduce, or distribute any casino content without prior written consent
• Reverse-engineer, decompile, or attempt to extract source code from any software
• Create derivative works based on casino materials
• Use casino branding, trademarks, or domain names in any unauthorised manner

12. Liability and Disclaimers

To the fullest extent permitted by applicable law, Fair Go Casino and its officers, directors, employees, and affiliates shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive loss or damage
• Loss of profits, revenue, data, goodwill, or business opportunity
• Losses arising from reliance on any information published on the site
• Disruption of service due to maintenance, technical failure, or force majeure events
• Losses resulting from the player failure to comply with these general rules

Where liability cannot be excluded by law, it is limited to the amount deposited by the player in the 30 days preceding the event giving rise to the claim. Gambling inherently involves risk. You accept that you may lose money and that no guarantee of profit is made or implied.

13. Data Protection and Privacy

Your privacy is important to Fair Go Casino. We collect, process, and store your personal data in accordance with our Privacy Policy (available separately on the website) and applicable data protection law.

• Security: All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS technology, the same standard used by major financial institutions.
• KYC data: Identity documents are processed securely and retained only as long as required by law or for the duration of your account relationship, whichever is longer.
• Third-party sharing: We may share data with licensed payment processors, fraud-prevention services, regulatory authorities, and law-enforcement agencies where required. We do not sell personal data to third-party marketers.
• Cookies: We use cookies and similar tracking technologies to improve site functionality, remember your preferences, and analyse traffic. You may manage cookie preferences via your browser settings, though disabling cookies may affect site functionality.
• Marketing: By creating an account you consent to receiving promotional communications. You may opt out at any time via your account settings or by emailing support.

14. Changes to Terms

These Fair Go Casino terms and conditions may be amended from time to time to reflect changes in law, licensing requirements, business operations, or product offerings. When material changes are made, we will notify registered players via email or a prominent notice on the website at least 14 days before the change takes effect, unless a shorter period is required by law or urgent circumstances.

Continued use of the platform after the effective date of changes constitutes your acceptance of the revised terms. We recommend reviewing this page regularly. The date of the most recent revision will be indicated at the bottom of this page.

15. Governing Law and Licensing

Fair Go Casino is operated by a company registered in Curacao, licensed by the Government of Curacao. This user agreement and all matters arising from your use of the platform are governed by the laws of Curacao. By accepting these terms, you consent to the exclusive jurisdiction of the courts of Curacao in relation to any disputes that cannot be resolved through the internal process described in Section 16.

Where a provision of these terms conflicts with mandatory consumer protection law in your jurisdiction (including Australian law), the applicable mandatory law will prevail to the extent of the inconsistency only.

16. Dispute Resolution

If you have a complaint or dispute relating to your account or the services provided by Fair Go Casino, please follow the steps below:

1. Contact Support: In the first instance, raise your concern via live chat (available 24/7) or by emailing [email protected]. Our team aims to respond to all email enquiries within 12 hours.
2. Formal Complaint: If your issue is not resolved satisfactorily at step one, submit a formal written complaint to our compliance team via email, with full details of the matter, relevant dates, and your account username. We will acknowledge receipt within 48 hours and provide a substantive response within 14 days.
3. Escalation: Should the formal complaint process fail to produce a satisfactory outcome, you may escalate the matter to the relevant dispute resolution authority designated by our Curacao licence. Details of the applicable authority will be provided upon request.

During the dispute resolution process, both parties agree to act in good faith and provide all reasonable information requested. Fair Go Casino records all game rounds and transactions; these records shall constitute the primary source of evidence in any dispute, subject to technical error.

17. Contact Information

For all enquiries, support requests, and formal complaints, you can reach the Fair Go Casino team through the following channels:

• Live Chat: Available 24/7 directly through the website or mobile app
• Email: [email protected] (response within 12 hours)

For responsible gambling emergencies, please contact the National Gambling Helpline on 1800 858 858 or visit gamblinghelponline.org.au.

18. Mobile Platform

Fair Go Casino is fully optimised for mobile play. Australian players can enjoy the complete game library and account management features through:

• Android APK: downloadable directly from the casino website (not available on Google Play Store)
• iOS PWA: Progressive Web App accessible via Safari, installable to the home screen for a native app-like experience

The same Fair Go Casino terms and conditions apply to all platforms -- desktop, mobile browser, Android APK, and iOS PWA -- without exception. Mobile users should ensure they are using a secure, private internet connection when accessing their account.

Frequently Asked Questions (FAQ)

What is the minimum age to play at Fair Go Casino?

You must be at least 18 years old to register and play at Fair Go Casino. Age verification is mandatory and forms part of the KYC process. Accounts found to belong to underage players will be closed immediately and all funds withheld pending investigation.

What documents do I need for KYC verification?

The standard documents required are: a valid government-issued photo ID (passport or driver licence), a proof-of-address document dated within the last three months (utility bill or bank statement), and confirmation of your payment method. Additional documents such as a source-of-funds declaration may be requested for larger transactions.

What are the wagering requirements for Fair Go Casino bonuses?

All bonuses at Fair Go Casino carry a 35x wagering requirement applied to the bonus amount. Free spin winnings are also subject to 35x wagering before they can be withdrawn. Game contributions to wagering vary -- slots generally count 100%, while table games contribute at a reduced rate. Always check the specific promotion page for full details.

How long does a withdrawal take at Fair Go Casino?

Once your KYC verification is complete, withdrawals at Fair Go Casino are processed within 24 to 72 hours. Cryptocurrency withdrawals are often faster, while bank transfers may take an additional 3 to 5 business days after internal processing. Daily withdrawal limits are set at A,000, with weekly and monthly caps of A5,000 and A0,000 respectively.

Can I use a VPN to access Fair Go Casino?

No. Using a VPN, proxy, or any anonymising service to access Fair Go Casino is strictly prohibited under these casino rules. Accounts detected using VPNs may be suspended, and any winnings generated during that session may be voided. If you are located in a jurisdiction where access to the casino is blocked, you must not attempt to circumvent that restriction.

What responsible gambling tools are available?

Fair Go Casino offers a comprehensive set of responsible gambling controls including deposit limits, bet limits, loss limits, session time limits, cooling-off periods (24 hours to 30 days), and self-exclusion options ranging from 6 months to permanent account closure. These tools can be activated through your account settings or by contacting support at [email protected].

Which law governs the Fair Go Casino user agreement?

The Fair Go Casino terms of service are governed by the laws of Curacao. The casino holds a licence issued by the Government of Curacao. Where mandatory consumer protection laws of your jurisdiction (such as Australian law) apply and conflict with any provision of this agreement, the mandatory local law will prevail to the extent necessary.

These Fair Go Casino terms and conditions were last reviewed and updated in October 2026. We recommend bookmarking this page and checking periodically for updates.